Shipping policy

Last updated: February 2026

At POMELLIS, we aim to make your shopping experience simple, transparent, and reliable. Below you will find information regarding order processing, shipping times, and delivery expectations.

All orders are processed within 1–3 business days after payment confirmation. Once your order has been prepared and handed to the shipping carrier, it is considered dispatched.During peak seasons, holidays, or promotional periods, processing times may extend up to 5 business days.You will receive a confirmation email with tracking information once your order has been shipped.

Estimated Delivery Times

Delivery times vary depending on your location and begin after dispatch:

United States: 5–8 business days

Canada: 6–10 business days

United Kingdom: 5–8 business days

Europe: 5–8 business days

Australia & New Zealand: 6–10 business days

Other international destinations: 6–12 business days

Please note that delivery times are estimates and may be affected by customs procedures, local courier delays, or seasonal demand.

Shipping Costs

We currently offer free standard shipping on all orders.

Order Changes & Address Accuracy

Customers are responsible for entering accurate shipping information at checkout. Incorrect or incomplete addresses may result in delays or failed delivery.If you need to make changes to your order, please contact us at support@pomellis.com within 24 hours of placing your order. While we will do our best to assist, changes cannot be guaranteed once processing has begun.

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our control, including customs processing, weather conditions, or courier disruptions. POMELLIS is not responsible for delays caused by shipping carriers once an order has been dispatched.

Lost or Stolen Packages

If your package is marked as delivered but cannot be located, please contact us at support@pomellis.com.  We will assist you in contacting the shipping carrier and investigating the issue.Once an order is handed to the courier, responsibility for delivery lies with the shipping provider; however, we will always do our best to help resolve any issues.

POMELLIS reserves the right to update or modify this Shipping Policy at any time. The latest version will always be available on this page.By placing an order with POMELLIS, you agree to the terms outlined in this Shipping Policy.